Pawra Yoga: Terms & Conditions
Welcome to the Pawra Yoga community. We are so glad you’re here. To ensure a safe, serene, and supportive environment for everyone, please take a moment to read through our terms and conditions.
This is a binding agreement between you (the participant) and PAWRA COLLECTIVE PTY LTD (ACN: 688 143 875), operating as Pawra Yoga. By booking any class, workshop, or event with us, you agree to be bound by the following terms.
1. Bookings, Cancellations & Rescheduling
We understand that life happens. To honour our commitment to our instructors and fellow community members, we have the following policy:
- No Refunds: All purchases for classes, workshops, and events are non-refundable due to the limited space in our boutique studio.
- Rescheduling: If you can no longer attend, you may reschedule your booking to a future session. We require at least 120 hours’ notice prior to your scheduled class time to process a reschedule.
- Late Cancellations & No-Shows: Any cancellations or requests to reschedule made within 120 hours of the session, or failure to attend without notice, will result in the full forfeiture of your ticket. The session cannot be rescheduled or credited.
- Ticket Transfers: If you are unable to attend, you are welcome to transfer your ticket to another person at no additional cost. To arrange a transfer, please notify us at least 24 hours before the session begins with the new participant's full name and contact details. Transfers requested with less than 24 hours’ notice cannot be guaranteed and may not be accepted. The new participant will be bound by these same Terms & Conditions upon attending.
- Minimum Age & Guardians: We welcome participants aged 5 years and over. All minors (under 18) must be accompanied by a parent or legal guardian throughout the session. Please note that the accompanying guardian is also required to purchase their own full-price ticket to attend.
- Studio Cancellations: In the rare event that we need to cancel a class (e.g., due to low attendance or unforeseen circumstances), we will notify you as soon as possible. You will be offered the choice to reschedule for another date or receive a full studio credit to your account.
2. Health, Safety & Your Wellbeing
Your wellbeing is our highest priority. By attending any session, you agree to the following:
- Health Disclosure: Please inform your instructor of any injuries, health conditions, or mental health concerns before the session begins. This allows us to offer modifications and support you safely.
- Allergies: Guests with any known allergies, particularly serious allergies or allergies relating to specific animals or breeds, must notify Pawra before booking or attending a session. As our sessions involve live animals, Pawra cannot guarantee that an allergic reaction will not occur. Guests are responsible for assessing their own allergy risk and taking any necessary precautions before attending.
- Pregnancy: If you are pregnant, please notify your instructor before class starts. We strongly recommend consulting with your physician before participating in any of our classes.
- Listen to Your Body: You agree to follow the instructor’s guidance mindfully. If you experience any pain or discomfort, you should cease the activity immediately and notify the instructor. You are always welcome to rest at any point during a class.
- Not Medical Advice: Pawra Yoga and its instructors do not diagnose, treat, or prescribe for medical conditions. Our sessions are not a substitute for professional medical advice. Please consult a qualified healthcare professional for any health concerns.
3. Guidelines for Pet-Inclusive Sessions
Our unique pet-inclusive sessions feature animals provided by our trusted and legally registered partners. To ensure the safety and comfort of both our human and animal guests, participants are not permitted to bring their own pets to these classes. Please adhere to the following guidelines:
- Animal Wellbeing is Paramount: The health and happiness of the animals in our care is our highest priority. We ensure they are socialised, comfortable with people, and are never forced to interact.
- Puppy Numbers & Welfare: The number of puppies attending each session may vary depending on the litter and the breeder’s guidance, and a specific number of puppies cannot be guaranteed. Pawra works with small, responsible breeders and does not combine puppies from separate breeders. This is to help protect the puppies’ health, safety, comfort, and overall wellbeing at all times.
- Breed Availability & Changes: While Pawra aims to feature the specific breed advertised for each session, our sessions involve live animals and their health, safety and wellbeing will always take priority. The advertised breed may occasionally change at short notice due to animal health or welfare concerns, temperament, breeder availability, veterinary advice, or other unforeseen circumstances beyond Pawra’s reasonable control. Where a breed change is necessary, Pawra will endeavour to notify affected guests as soon as reasonably practicable and provide a suitable alternative where possible. Where a breed change is necessary, this does not entitle guests to a refund, credit, or gift card. The only available option in this circumstance is to transfer your ticket to another person.
- Mindful & Gentle Interaction: We ask that you please be gentle, calm, and mindful when interacting with our furry guests. Allow them to approach you at their own pace.
- Follow All Instructions: Our instructors will provide clear guidance on how to safely and respectfully interact with the animals. It is essential that you listen to and follow these instructions at all times to ensure a positive and safe experience for everyone, especially our animal friends.
4. Capturing Our Community’s Spirit (Photography & Media)
We love to capture the beautiful energy of our community.
- Media Consent: You acknowledge that photographs and video footage may be taken during classes and events. These images are the property of Pawra Yoga and may be used for promotional purposes on our website, social media, and other marketing materials.
- Your Privacy: If you would prefer not to be in direct photos or videos, please let our instructor know before the session begins. We will do our absolute best to respect your wishes, though we cannot guarantee you won’t appear in the background of wider shots.
5. Reviews, Social Media & Public Statements
Pawra welcomes genuine and honest feedback from all guests. However, deliberately false, misleading, defamatory, malicious, or harassing statements about Pawra, its staff, breeders, or services—whether made through reviews, social media, online platforms, or other public channels—will not be tolerated. Such content can cause significant harm to our staff and business reputation. Pawra reserves the right to respond to, report, or take appropriate action in relation to content that is believed to be false, misleading, defamatory, threatening, or harassing.
6. Respectful Communication
All communication with Pawra, including emails, phone calls, messages, and in-person interactions before, during, or after a session, must remain respectful and appropriate. Abusive, threatening, aggressive, discriminatory, or harassing behaviour towards our staff or representatives will not be tolerated. Pawra reserves the right to end communication, refuse future bookings, or take further appropriate action where necessary.
7. Liability Waiver & Disclaimer
By booking and attending a session at our studio, you acknowledge and agree to the following:
- You voluntarily participate in these activities at your own risk. You release, waive, and agree not to hold PAWRA COLLECTIVE PTY LTD (trading as Pawra Yoga), its instructors, employees, or agents liable for any injury, illness, allergic reaction, loss, theft, or damage to personal property that may occur during your participation.
- Pawra Yoga is a public space, and you acknowledge that airborne illnesses may be present. You agree not to hold the studio liable for any illness contracted during your visit.
- You are responsible for your personal belongings. We recommend leaving valuables at home.
8. Updates to These Terms
Pawra Yoga reserves the right to modify or update these Terms & Conditions at any time. The most current version will always be available on our website. By continuing to attend our classes, you agree to be bound by the latest terms.
